Chad Polk

Pt 2 of Get your Inventory on Lots of New Websites

Posted by Chad Polk  |  News & Events  |  Tuesday September 23, 2008 at 5:13 pm

AutoRevo is at it again.  More exports to get maximum exposure to our dealers inventory.  Here are some new ones:

CarTango.com
ADP Dealer Services
AutoTrader update to map vehicle options directly (improves data transfer quality and enhances ability for your cars to appear in search results)

Here are others recently added as well:


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Chad Polk

More than a Website, It’s Multichannel Marketing

Posted by Chad Polk  |  Marketing  |  Monday September 22, 2008 at 11:30 am

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It seems the auto industry has trouble distinguishing between a website provider and a multichannel marketing provider.  Here is where it all stems from: back at the turn of the century companies popped up with one offering, dealer websites.  This is all they did.  Built a highly graphic homepage for a dealership, included additional pages, displayed the inventory on a page, offered some contact forms, hosted yourdealership.com, and there you have it…a dealership website.

These vertical offerings (websites only) began to get bought up by bigger players in the automotive industry to add to their larger product sets.  The providers who remained began a much needed multi-channel marketing approach, i.e. AutoRevo.

Definition:
Multichannel marketing is marketing using many different marketing channels to reach a customer. In this sense, a channel might be a retail store, a web site, an online classified site (AutoTrader, Cars.com, etc), online auction site (eBay Motors) or direct personal communications by letter, email or text message. The objective of the company doing the marketing is to make it easy for a consumer to buy from them in whatever way is most appropriate. To be effective multichannel marketing needs to be supported by good management systems, so that the details and prices of goods on offer are consistent across the different channels. It might also be supported by detailed analysis of the return on investment from each different channel, measured in terms of customer response and conversion of sales. Some companies target certain channels at different demographic segments of the market or at different socio-economic groups of consumers.

Most dealerships are doing multichannel marketing today, they just don’t know it.  Here is where the process breaks down for mediocre internet dealerships:

  1. Lot services are handled by an outside vendor.  I don’t care how great a claim a lot service provider makes about quality and customer service, they just will not ever compare to the quality of dealership employees doing it themselves.
  2. Your store may be big enough for lot services to come our ever day, but they are still not there to accept that car which just came out of service and ready to sell.  It kills me all this talk about “inventory turn” these days and stores are still letting units sit on their frontline many times for days before getting to their online marketing channels.
  3. Can you update a car, edit photos, click save, and it is updated on your website immediately?  For most franchise stores the answer is NO.
  4. Can you reprint a window sticker with updated pricing going into a weekend?  For most franchise stores the answer is NO.
  5. Can you take a good car in on trade and post it on eBay Motors and/or Craigslist that same day before you wholesale it?  For most franchise stores the answer is NO.
  6. Can you push your aged or wholesale units to OVE.com or OPENLANE?  For most franchise stores the answer is NO.

In the enterprise business marketplace this is called Supply Chain Management.  It is defined as the process of planning, implementing and controlling the operations of the supply chain as efficiently as possible. Supply Chain Management spans all movement and storage of materials, work-in-process inventory, and finished goods from point-of-origin to point-of-consumption.

So what am I trying to say?

  1. Seek out providers who are more than a website company.
  2. Enable inventory velocity in your dealership (turn) through software as an enabler.
  3. Control the process directly of moving inventory from service to market to point-of-consumption.

Find out how AutoRevo is helping top performing multichannel dealerships sell more cars.  972-715-8600 or email sales@autorevo.com.


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Chad Polk

Get Your Inventory on Lots of New Websites

Posted by Chad Polk  |  News & Events  |  Monday September 15, 2008 at 7:37 am

To our dealers request, we have added lots of new automotive online classified sites to our long list of integration.  Here are the new exports:


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